Returns

Return & Exchange Policy

Transport damages

If a package arrives damaged, please report it immediately to info@qristina.com.  If you have opened the package and then detect damage, please contact us.

 

Non collected deliveries

A package will be kept at the delivery hub for 14 days. If it is not collected it will be returned to us and you will be charged the shipment costs.

 

Returns and exchanges

For returns, the customers have14 days from point of payment to contact us  by email to info@qristina, given that the product is unused and in it is original condition.

Return the goods in the same package that you received them in, place a return waybill over the old waybill, and then give the package to the forwarder. It is important to know that you as a customer are responsible for the goods until they reach us, so keep the tracking number.

In case of a return we will refund your payment. Any payment costs related to the purchase will not be refunded. So for exchange or return, you will pay for the return freight.

Refunds will be paid directly into your bank account as soon as we have received the product back and confirmed that it is unused and in original condition.

Please also note that for sale items only exchanges are accepted, no refunds.

 

Quality claims

 Customers retain the right to claim and return a product if it is broken or if the wrong product has been delivered by us. A defect caused by normal usage does not entitle quality claim rights. We do not accept quality claims of products purchased more than 1 year ago. Please contact us at info@qristina and explain the reason of the claim. Please attach pictures of the faulty product; it makes it easier to judge the claim.

A return due to the wrong model or colour is only accepted within 14 days after your purchase. When we have received and approved the claim we will do one of the following:

  • If the product can be repaired, we will repair it and return it to you. We will pay the shipment charges.

  • If the product is not repairable, we will send you a new product and pay for the shipment.

  • If the product is not repairable and sold out, we will refund you for the product and for documented necessary return postage.

Return the goods in the same package that you received them in, place a return waybill over the old waybill, and then give the package to the forwarder. Please note that you as a customer are responsible for the goods until they reach us, so it is important to keep the tracking number.

In case of a quality claim due to damaged or faulty products, we will refund what you have paid, including the freight cost.

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